Refund Policy

From setup to ongoing support, we handle it all simple, seamless, and stress-free. No technical skills. No extra time. You run your business, while we make sure you’re found where it matters most: in the answers people trust. Here’s how we do it:

Can I get a refund if I'm not satisfied with my purchase?

Once you purchase a service package or subscribe to a monthly plan at Optiscales, refunds are generally not available. We encourage you to review service details, ask questions, and discuss your needs with us before committing. Your purchase represents your agreement to proceed with the outlined services.

What if I accidentally make a duplicate payment?

Duplicate payments shouldn’t happen under normal circumstances. However, if a technical error results in being charged twice, contact us immediately. We’ll investigate the issue and work with you to resolve it fairly.

Will I receive a refund if I purchase during a promotional period?

Services purchased during sales or promotional offers are non-refundable. Discounted pricing reflects special terms, and those purchases follow the same refund policy as regular-priced services. You can cancel ongoing subscriptions at any time to prevent future charges.

What about refunds for recurring subscription charges?

Before subscribing, we encourage you to review the payment terms carefully. When you sign up for a monthly service, you can choose between automatic renewal or manual renewal. With manual renewal, your subscription ends when the period expires. If you select automatic renewal, billing continues until you cancel. To cancel your subscription or discuss billing concerns, reach out to us at contact@optiscales.com

Can I get a refund if the service doesn't meet expectations?

Our team at Optiscales works hard to deliver results that help your business grow. If you’re unhappy with the work or feel something isn’t right, contact us right away. While we cannot offer automatic refunds, we’re committed to addressing your concerns, making revisions when reasonable, or finding another solution that works for you.

What if there's a delay or issue with service delivery?

Occasionally, unexpected circumstances may cause brief delays in delivery. If you experience significant delays or issues with your project, let us know immediately. We’ll prioritize resolving the problem so you can move forward. Refunds for delays are handled on a case by case basis depending on the situation.
For more information about how we handle your data, please check our Privacy Policy. To understand your rights and responsibilities, review our Terms and Conditions. If you’d like to learn more about our team and approach, visit our About Us page.
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